FAQ

Do you have any hidden fees?

Absolutely no! PaylessSMS pricing policies are 100% transparent and clear.

Do you offer discounted messaging?

Yes, we do. Your discount will depend on the volume of SMS text messages sent via PaylessSMS platform per month. Contact out support team at sms@paylessSMS.com to learn more about PaylessSMS discount system.

Which file formats do you support for uploading contacts?

You can upload your Contacts List in the following formats: txt, xls/xlsx, csv & excel.

How many messages can I send per day?

PaylessSMS sets no limit on the number of sent text messages per day. However, the default speed is 50 SMS per second. If you need an extended speed limit, please contact our support via email (sms@paylesssms.com).

Is there a daily or monthly minimum quota for sending SMS via PaylessSMS?

No.

Can customers reply to my SMS messages?

Yes, depending on the country where you are.

Can I cancel my scheduled messages?

Yes, you can do it from your PaylessSMS Control Panel,Platform.

Click Here To Get Started
  • How safe are my client contact lists and other data?

    We are proud to go the extra mile to keep your data as secure as possible. All your data including contact lists gets encrypted and backed-up.

    How many countries and networks can I reach via PaylessSMS?

    PaylessSMS covers more than 230 countries and 1100 networks. The list is available on our pricing page.

    How do I start sending messages using your bulk SMS service?

    The process of sending bulk SMS via our gateway is straightforward and stress-free. Register on our website and you’ll automatically get 2 credits on your balance to test our service. Upload the list of mobile numbers in international format, enter your text message and click “Send”.

    Do I need to install any software to send bulk SMS?

    No, you don’t need to download anything to send messages via our bulk SMS platform.

    Is it possible to change the sender ID?

    Yes PaylessSMS offers numeric & alphanumeric sender ID depending on the country you are operating from. The sender is an eleven digist character. PaylessSMS also support four digits sender ID. You can request for your sender ID by logging in to your account with PaylessSMS Alphanumeric sender ID is a maximum lenght 11 characters & Numeric sender ID is a maximum length of 15 characters. The following characters are supported: ‘abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789’. If any other character is used, the SMS delivery might be affected.

    Why are my unicode text messages only 70 characters long?

    SMS body length is limited to 140 bytes, which makes up 160 GSM-encoded characters (7 bits per character) or 70 Unicode-encoded characters (2 bytes per character). If your message length is limited to just 70 characters, it means that you are requesting Unicode encoding.

    Can I send long text messages?

    Yes, you can. A long text message is split into segments of 132 bytes each (152 GSM characters or 66 Unicode characters). Due to the nature of mobile communication systems and networks, different segments of one text message may arrive in any order. The mobile device uses SMS segmentation information to reconstruct the message correctly. Please note that it’s not always the case that 160 characters fit into a single text message. Some characters (“extended”) from the GSM alphabet such as the £ sign require 2 characters – they need an ‘escape’ character + a character. Such ‘escape’ characters are also considered when deciding where to divide the message into segments.

    What are the regulations regarding bulk SMS marketing?

    Bulk SMS marketing regulations vary from country to country. For example, there are very strict laws regarding bulk SMS messaging in the USA. In most countries, it is legal to send bulk SMS only provided you have your customer’s consent to use their mobile number for SMS marketing purposes. You are strongly recommended to check the laws of your country or consult a lawyer to make sure you stay clear of the legal trouble when you send bulk text messages..

    Star A Campaign

    Why did my text message fail to deliver?

    Carrier Spam Filters Most carriers protect their subscribers from what they label as objectionable content or spam. They filter out unwanted messages using spam filtering technology. However, such filters are far from being perfect and sometimes they classify legitimate text messages as spam. Spam filtering technologies vary from carrier to carrier and get improved all the time, which makes keeping track of what is being filtered out a complicated thing to do.Roaming We cannot ensure SMS delivery to roaming numbers due to Carrier Interconnection Agreements. Basically, this is related to Routing Carrier not having Interconnection Agreements with the roaming Networks.More Hops, More Points of Failure With each extra hop to reach the final user, the risk of failure goes up. Sometimes text messages have to cross as many as 5-6 SMS gateways before they get delivered. Some out-of-date telecom protocols that connect these SMS gateways can create congestion, which might cause the text messages to get lost. Sending the Wrong Content Not all languages are supported on all handsets. For example, if you send a text message in Chinese to a French mobile phone, it will be delivered, but it won’t be displayed to the phone user. Binary messages won’t be displayed to an iPhone user either. Also, some carriers filter a number of keywords (for instance, the carrier’s own name) to protect mobile users from fraud.Handset Cannot Receive SMS Major reasons that prevent mobile devices from receiving text messages are the following: the phone is out of reach a full memory roaming temporary disconnection Portability Failure Sometimes mobile numbers get transferred from one network to another. There are numbers that look like the original network, but, in fact, they refer to a different network operator. To make sure the text message is routed correctly, carriers use network lookups. However, they are costly, and not all providers can afford them. Some carriers don’t support such lookups at all. Also, some portability databases get updated only once per 24 hours.

    Why do I need to pay for non-delivered text messages?

    You pay for all text messages that have been sent regardless of their delivery status because we still have to pay the carrier for their transmission. .

    Why do I need to pay for non-delivered text messages?

    You pay for all text messages that have been sent regardless of their delivery status because we still have to pay the carrier for their transmission. .

    What causes text message delays?

    Location Issues The location of the sender or receiver can be the cause of delays in text message delivery. A delay may occur if either of them is: on the border of two cell coverage zones outside a network’s coverage area in a spot where the network signal is blocked (e.g. in the mountains) in an old building with poor cell phone reception. Mobile Device Issues The most common problems with a mobile handset that may cause delays in SMS delivery: a device that has been turned off a weak or uncharged battery if a device has an adjustable antenna that has been damaged / has not been fully raised a full memory temporary disconnection Different Networks When a text sender and receiver are using different mobile networks, it can lead to texting delays. Network Traffic SMS delivery speed is affected by texting during periods of massive network use. Heightened mobile traffic can cause congestion on the local network, which, in turn, might lead to setbacks in the delivery of text messages to the mobile device.

    What happens when a message is sent to a Temporarily Absent number?

    status because we still have to pay the carrier for their transmission.In most cases such messages will be placed in the Carrier’s Retry Scheme. They will be delivered when the number becomes available. If it doesn’t happen within 1-72 hours (the duration is set by the user), these messages will expire.

    My question is not listed here. What should I do?

    Please feel free to contact our Technical support team via email, live chat .

    There’s Power in Triggered Messages!

    The average email open rate climbs gradually after sending for about 24 hours. The average SMS open rate spikes, with 70% of opens happening in the first 60 minutes.
    This immediacy allows for triggered SMS messages. For example, if you have a regular customer over a period of time, and they stop coming into your store, you can send them a text with deals to get them to come back.
    These messages can be triggered by any action (or inaction) by the customer, from not coming to visit your ecommerce shop to buying a particular product. These triggered messages are also great ways to ask for feedback from your customers
    This may be the most important tip to follow if you want your SMS campaign to be successful. For one thing, remember that most carriers limit the length of a text message to 160 characters. Besides that, however, the faster you get to the meat of your message, the better.